7 Most Frequently Sought Help Topics
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I have some contact information or an email address to change. Can I update it myself?
Yes and it is very important to keep your contact information up to date. In the About menu, choose My Membership. It includes a form in which you can enter all key contact information. Any new information will replace the outdated information you want changed.
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I don't know much about investing. How can I learn more?
A great place to start is by reviewing all 20 FREE lessons in our Investing Course, accessible as a menu item in the Investing Education menu. In 20 relatively succinct lessons, we've tried to consolidate what might be a few books of solid information into highpoint concepts, descriptions, and examples.
Concepts in that course are put into active practice in weekly updates to features like Sal's Latest Insights, Investor Questions Answered, and Sal's Chart Patterns... all additional features accessible in that same menu.
There are deeper dives into select topics in the Special Reports & Narrated Investing Webinars in that menu too. Those are "must see"- especially at the almost "too good to be true" bargain of FREE.
Lastly, if you learn better by doing- as so many of us do- our subscription services are novice-friendly and include educational benefits to help investors "learn as they earn." They are about as close as we can get as publishers to the mentor, "just look over my shoulder" model, which is how many great investors- Sal included- learned to be successful investors.
Some novice investors will subscribe and only paper trade the recommendations for a while so they can get a sense for how everything works before risking even 1 cent in the markets. That's a great way to experience our BEST approach at teaching trading with ZERO monetary risk. Once you are confident about how our kind of trades perform, you might consider putting some real money into subsequent recommendations. Eventually, you are as actively trading as just about any other investor... and your knowledge of trading will accumulate from what you learn by being fully engaged in that way. It's a great way to grow your knowledge... and nest egg... at the same time. -
I'm a subscriber who has been traveling & offline at times. How would I know if I missed any new recommendations?
Our services all revolve around actionable email alerts, so check your email inbox for any alerts we may have sent while you were traveling (and/or offline). If you are a very new subscriber, check "junk" or "spam" folders too just in case early email(s) from us landed in those. A new email from a previously unknown source that references words like investing/stocks/futures/etc. can get flagged as junk or SPAM even if you definitely want your subscription service email. If one or two do land there, be sure to tag them as "NOT junk/spam" so that future email from us lands where you want it: in your inbox.
And don’t forget that subscription services also come with very handy, AT-A-GLANCE tables summarizing ALL action with most recent activity first. The:
-Recommendations page has a table of ALL active recommendations and other types of service issues stacked up by date published, most recent first. One quick look towards the top of that table is showing you basically a diary of all newly published issues from the service.
-Currently Open Positions page offers a table of all officially-filled recommendations, also stacked up as most recent activity first. That’s a great way to take a very quick peek to see any trade-only action. Looking at the top of that table shows most recent trades by date.
-Recently Closed Positions page offers a table of the most recent, officially closed positions, stacked up by date each closed, most recent closes first. If you don’t see a familiar trade in the Currently Open Positions table anymore, it has very likely closed and transferred to this table.
These 3 tools exist exactly for this kind of need: customers wanting to quickly check current trades, holdings, and recent closes. Take full advantage of them.
And, each tool is well explained in the New Subscriber Guide for each service. If you have not yet downloaded that essential guide, be sure to get it ASAP. It can be a BIG help in providing immediate answers to most questions asked about the services.
All of these options are accessible in the submenu that pops out when you hover over your subscription service in the Investor Recommendations menu. -
Is there any kind of free trial to your services?
Yes, up in the upper right of any page, click the blue button marked "Free Membership" and fill out the form. Or get to the same place with "Free Password" down in the footer links. Within a minute or two, you can become a full member for free... with much greater access to many of the most popular features of this website.
While we do NOT offer a free trial to the subscription services, you have 2 great options to sample them:
1. Both are backed by our industry-shaking, 100% total satisfaction guarantee... which will refund 100% of the subscription fee paid if anyone cancels in the first month of their subscription (and then it's prorated for each full month remaining in the subscription after the first month). You could buy a subscription, use it for up to about 30 days, and cancel for a full refund- which is just like a free trial with only a little more commitment from you.
2. In the About menu, select "Free Product Samples" from which you can download complete sample trade alerts and other issues, along with peeks at website-supporting features for subscribers. If the desire for a trial is to see what it's like for subscribers, those samples should paint a very clear picture of how easy we make to profit and grow your trading knowledge at the same time. -
If I order one of your services through your website, is it a secure transaction?
Yes, we use latest security and E-commerce technologies, so you can order from us with complete confidence.
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I just renewed or extended my subscription but it is shows like I have 2 subscriptions on the My Membership page instead of 1 longer term. How do I fix that?
If you just renewed or extended within the last business day or two, that's actually normal in some cases. The new term may display as a separate line item that can look like you have 2 subscriptions to the same service running together. However, if you check again on the third business day (but sometimes sooner), our system will reconcile that to append on the new term to the existing one... which is what you are expecting. This is simply how our system works.
Key word there is BUSINESS (days), so if you renew/extend on a Thursday or Friday, the reconciliation process might not complete until Monday or Tuesday. And a market holiday is like a weekend day too. So if Monday is market (closed) holiday, it might not reconcile until Tuesday or Wednesday. Again, this is simply how our system works and we assure you that any added time will be properly added on to an existing term as you expect it to be.
Best rule of thumb is give it towards about 3 or so business days and if it still shows like that, let us know in the contact form below or by emailing us. One of our customer service reps can go in and manually reconcile the added time and/or correct how added time displays on the My Membership page if it is already appended but still showing as separate line items for you. Note: this isn't possible in the first 2 full business days... so give our system 2 full business (market open) days & nights AFTER the day of the transaction to see if it does it itself and then we can get involved if needed.
And thank you very much for extending or renewing your subscription. We much appreciate you choosing to keep us serving you. We work hard every day to delight our customers. Thanks for rewarding that hard work. -
Can I share a subscription with someone else?
No, that is a very bad idea for many reasons:
1. It is ILLEGAL! Don’t break the law. A subscription is a personal license for you and only you to use.
2. Sharing a user name & password means that someone else can do ANYTHING with YOUR account that you can do, including changing access privileges that could lock you out, buying services you don't actually want, canceling a service you do want, etc. Treat this like direct access to your bank account or a debit card. If you wouldn’t give someone else one of those to freely use, don’t do that here either.
3. You may get locked out of important information at times when our security system notices that “you #2” is currently in the system right now but somewhere else. Our system knows that a member or subscriber can’t be in 2 different places at the same time and it may flag your access when two or more yous are trying to be logged in like that. That could result in the "freeloader pirate" you've empowered with YOUR password having access while you- the person who actually paid for the service- miss out on a new trade, important new information, etc.
And…
4. We charge as little as we can for services that require an enormous amount of work. How we get paid is subscription revenue. Pirating access is undercutting the very service we are doing for you. If you value us enough to pay for our service, let the other person wanting it for nothing pay for their own subscription too.
We put any extra revenue to good use with ever-improving recommendation, analysis, and educational services. But we can’t grow to serve you even better if our services are actively pirated. Don’t be a pirate. Don’t facilitate others being pirates. Don't break the law.
We work hard for you every single day. Help us out by encouraging anyone else interested to buy their own subscription. Doing the right thing only leads to improvements to your own experience with us.
6 Great Pages Loaded With Immediate Help
Help Page
As the name implies, the help page is the one-stop shop for many help topics. You might want to give it a quick look to see if you can get the immediate answer to your question.
First-Time Visitor
If you are very new here, there is a special page just for you. It covers many of the things brand new visitors ask, and helps you find your way to our most popular features & benefits.
New Subscriber Guides
If you are a subscriber in need of help with the service, there is a special guide for each that covers EVERYTHING. Look for the New Subscriber Guide in the submenu for your respective service.
Frequently Asked Questions
A rich & ever-growing selection of mostly customer service-type questions we are frequently asked. There's many good answers here.
Website Tour
In this narrated tour, Sal will show you around the site and touch upon many basic things some website visitors ask. A quick watch now might yield an answer.
Product Overview
This page does a great job comparing & contrasting our subscription services and has its own FAQ with questions specifically about the services.
If there are no immediate answers to your questions in any of those features, feel free to ask with either the Contact Us form below or the Email Us option just below the form…
Contact Us
Other than on days when markets are closed, expect a reply no later than 24 hours after submission. If you are a member of the media, please use the link on the lower right of all of our web pages for most urgent turnaround any time of day: 24/7/365.
We typically answer questions within 1 business day.